iRise Management Services Limited intends to be trendsetter in the service industry throughout Antigua, Barbuda and the wider Caribbean.
WE WORK HARD TO SATISFY
"Customer service is not just a competitive edge. In many industries, it is the competitive edge. Service is the new standard by which customers judge performance." - William Band
iRise Mangement Services Limited provides a range of customer-focused and cost-efficient products and services in an attempt to redefine the service industry in Antigua, Barbuda and the wider Caribbean. Our training programs and workshops are designed to set you apart from your competitors.
Irrespective of the nature of your institution (church, social organization, school, healthcare facility, financial institution, hotel, restaurant, etc.) you all serve someone. Those persons may be referred to as parishioners, members, students, patients, customers, guests or patrons but they all mean the same thing and they have the power to make or break your institution. Hence, the quality of service meted out to these persons is of utmost importance. Front-line staff or those persons who are the first point of contact particularly need to be equipped with relevant knowledge and skills to ensure that the ultimate customer experience is achieved. John Tschohl in his book Achieving Excellence Through Customer Service states that “95% of the factors that determine the reputation of a company among its customers and prospects are in the hands of front line service employees.” As a result, customer service ought not to be perceived as a department name…it must be a lifestyle adopted by everyone within the organization…Everyone!!!! The team at iRise Management Services Limited is equipped and prepared to show you how this can be achieved.
In addition to our training programs, iRise Management Services Limited offer a range of professional services. We will assist you with payroll and related services, tax preparation and filing, cash handling assessment, training and policy preparation, proposal, contract, and resume writing, business registration, filing of annual returns and much more. No matter the size of your business or company, iRise Management Services Limited has a product or service to meet your need and we look forward to serving you.
iRise Management Services Limited will deliver and promote excellence through efficiency, our highly skilled and energetic team and our customer-focused products and services.